1. Introduction

Cox & Sons Drainage (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or contact us for our services.

By using our website or submitting your information, you agree to the practices described in this policy.

2. Information We Collect

We may collect and process the following personal information:

• Full name

• Email address

• Phone number

• Details you provide in enquiry or contact forms

• Any other information you voluntarily provide when contacting us

We do not knowingly collect personal data from children.

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries and provide quotes
• Deliver our drainage and related services
• Communicate with you regarding appointments or service updates
• Improve our website and customer experience
• Comply with legal or regulatory obligations

We will never sell or rent your personal data to third parties.

4. How We Store and Protect Your Data

We take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, or disclosure.

Your data is stored securely and only accessed by authorised persons where necessary to provide our services.

5. Sharing Your Information

We may share your information only where necessary, including:

• With trusted service providers who help us operate our website or communications (e.g. email or CRM systems)
• Where required by law, regulation, or legal process

All third parties are required to handle your data responsibly and securely.

6. Cookies and Website Data

Our website may use cookies or similar technologies to improve functionality and user experience. You can choose to disable cookies in your browser settings, although this may affect how the website functions.

7. Your Data Protection Rights

Under UK data protection law, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data where applicable
• Object to or restrict certain processing activities

To exercise these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices or content of those websites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately upon publication.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us via our website contact form.