1. About Us

Cox & Sons Drainage (“we”, “us”, “our”) provides drainage, gutter, and related services to residential and commercial customers. By booking our services or using our website, you agree to these Terms & Conditions.

2. Services

We offer drainage and gutter services including, but not limited to:

• Drain unblocking

• Gutter & downpipe clearing

• CCTV drain surveys

• Drain repairs and maintenance

• High-pressure jetting

• Emergency call-outs

All services are carried out with reasonable care and skill in accordance with industry standards.

3. Quotes & Pricing

Any prices provided are estimates, unless stated otherwise in writing. Final costs may vary depending on site conditions, access, severity of the issue, or additional work required.

We will always explain any additional costs before proceeding wherever possible.

4. Appointments & Access

Customers are responsible for providing safe and reasonable access to the property and work area. Missed appointments or cancelled bookings without reasonable notice may be subject to a call-out charge.

5. Emergency Call-Outs

Emergency services are subject to availability. Response times are estimates and may vary depending on location, traffic, weather, or workload.

6. Payment Terms

Payment is due upon completion of the work unless otherwise agreed. Accepted payment methods will be confirmed at the time of booking. Late or unpaid invoices may result in additional charges or recovery action.

7. Liability

We are not responsible for pre-existing damage, hidden defects, or issues beyond our reasonable control. We are not liable for indirect or consequential losses, including loss of business or property damage caused by underlying drainage conditions.

Nothing in these terms limits our liability for death or personal injury caused by negligence.

8. Guarantees

Any guarantees provided apply only to the specific work carried out and do not cover unrelated or future drainage issues.

9. Customer Responsibilities

Customers must:

• Provide accurate information about the issue
• Ensure the work area is safe and free from hazards
• Inform us of any known risks, previous damage, or ongoing issues

10. Website Use

The content on this website is for general information only and may be updated without notice. We are not responsible for errors, omissions, or reliance on website content without confirmation.

11. Privacy

We respect your privacy. Personal information submitted through our website or contact forms is handled in accordance with our Privacy Policy.

12. Changes to These Terms

We may update these Terms & Conditions at any time. The latest version will always be available on our website.

13. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

14. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Cox & Sons Drainage
📞 07798 777385
📧 [email protected]